This Shipping Policy outlines the procedures, timelines, and terms related to the shipment of orders placed through Hongston’s website at https://hongston.com/.

1. Order Processing Time

All orders are subject to verification and confirmation. Standard order processing typically takes 1 to 3 business days after payment confirmation. Custom or bulk orders may require additional processing time.

2. Shipping Methods

We offer international shipping via reliable courier services, air freight, and sea freight. The available shipping methods and corresponding costs will be provided during the quotation process.

3. Shipping Costs & Delivery Time

Shipping costs are calculated based on destination, weight, volume, and selected shipping method. Estimated delivery times vary by location and shipping service.

Delivery times are provided by the carrier and exclude weekends or holidays. Hongston is not responsible for delays caused by customs, weather, or logistics issues.

4. Shipment Tracking

Once your order is shipped, a tracking number will be provided so you can monitor delivery status.

5. Customs & Import Duties

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the buyer.

6. Undelivered or Lost Packages

If a package is lost or undelivered due to carrier error, we will assist in filing a claim. Reshipment or resolution will be determined after investigation.

7. Contact Us

For shipping inquiries, please visit our contact page: https://hongston.com/contact/