This Return & Refund Policy applies to all products purchased from Hongston via https://hongston.com/. Please review carefully before placing an order.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

– The product is defective, damaged, or not functioning properly upon receipt.

– The item received is incorrect due to our shipping error.

– Requests must be submitted within a reasonable time after delivery.

Custom-made, personalized, or special-order products are not eligible for return or refund.

2. Non-Returnable Items

– Products used, damaged, or altered by the buyer.

– Products without original packaging.

– Custom or bulk orders.

3. Return Process

To initiate a return, please contact us through our official contact page. Our team will provide instructions for returning the item.

Return shipping costs are the buyer’s responsibility unless the return is due to our error.

4. Refund Processing

Once the returned item is received and inspected, we will process the refund. Approved refunds are typically completed within 3 to 7 business days.

Original shipping fees are non-refundable unless the return is due to our mistake.

5. Warranty & Replacement

For defective products under warranty, we may offer repair or replacement instead of a refund.

6. Contact Us

For return or refund requests, please visit our contact page: https://hongston.com/contact/